prompt resolution of customer queries/complaints, maintaining open lines of communication during the process
and enquiries, as well as complaint handling. Ability to interpret first line technical information/ specifications
                                                professionally to customer complaints & queries 
 Diligent reporting as required by line manager 
                                                
professionally to customer complaints & queries • Diligent reporting as required by line manager • To efficiently
professionally to customer complaints & queries • Diligent reporting as required by line manager • To efficiently
queries and complaints and provide feedback on matters resolved;
queries and complaints and provide feedback on matters resolved;
pricing and complaints to ensure service excellence. Manage cash collection process in line with KPI targets
pricing and complaints to ensure service excellence. Manage cash collection process in line with KPI targets
pricing and complaints to ensure service excellence.