Contact Call Centre Operations Manager Jobs in Johannesburg, Gauteng
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Call Centre Operators
Freerecruit
Sunrise
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre Centre Operators appeared first on freerecruit.co.za .
share this job on whatsappCall Centre Manager Sandton
Business Capital GroupSandton
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency in managing contact centres Proven ability to work independently and efficiently manage a contact centre centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
Call Centre Manager Cresta
Computer Experts PersonnelSouth Africa
R45K pm plus uncapped commission PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution execution of the collection's strategies through the management of the daily productivity in and output measures course in Management is an advantage. • 7 years working experience in a large call centre at a debt collection 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding Working knowledge of data analysis and performance/operations metrics. YOUR KEY AREAS OF RESPONSIBILITY INCLUDE
Call Centre Manager Fourways
Datafin It RecruitmentSouth Africa
cutting-edge ISP in Joburg seeks a highly ambitious Call Centre Manager with strong intuition and leadership skills must have 2-3 years prior experience as a Call Centre Manager in an ISP environment. While we would really respond to every application, should you not be contacted for this position within 10 working days please Apply here https://www.datafin.com/job/isp-call-centre-manager-jhb/ OR e-mail a Word copy of your CV to mention the reference number of the job. ISP, Call, Centre, Manager, JHB, Negotiable
Call Centre Operations Manager - Courier Service
Johannesburg
R300 000
Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced experienced Manager who has excellent EXCEL, Google Sheets and CRM experience
Duties:
- Quality and reconcilition
- Shift allocation and management
Day-to-Day Responsibilities:
- Closely conflicts
- Initiate consequence management steps in the case of low-performing team mem
Contact Centre Agent : Payjoy
Bryanston
Negotiable and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION
Ensure that the customers are called and the resolution is confirmed before queries
with little supervision
Contact Centre Advisor Sandton
The Individual TouchSouth Africa
responsibilities as reasonably assigned to you. Managing inbound and outbound calls within the Service Level Agreement (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within documented processes and procedures and ensuring First Call Resolution (FCR) Escalating cases to other departments essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Legal Call Centre Manager - Roodepoort
Johannesburg
R34 000 Monthly
Duties:
- Management of a team of lawyers
- Claims assessment admittance Costs Insurance Claims
- Responsible for managing the day-to-day activities of the Team such that telephonic service and legal cost insurance claims management rendered to corporate clients
- Conducting knowledge and skills to day-to-day contact centre/claims operations
- Ombudsman and/or Client complaint professional level
- Corporate Compliance Management
Requirements:
M-kopa Contact Centre Agent
Randburg
Negotiable and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION
Ensure that the customers are called and the resolution is confirmed before queries
with little supervision
Vodacom Prepaid : Contact Centre Agents
Randburg
Negotiable information is provided to the customer and that calls which cannot be resolved are escalated to correct Responsibilities:
- Answering inbound calls timeously.
- Be professional and polite always
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries
- Escalating faults that cannot be concluded on first contact.
- Ensuring that customer details are captured
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