Contact Centre Manager Customer Services Jobs in Gauteng
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Junior Contact Centre Advisor
Job Crystal
Gauteng
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre to provide an exceptional and professional customer service experience by performing to the best of their RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding tickets for customers (internal and external) on the Case Management System (CMS) and manage the relevant effectively solving customer issues, complaints and enquiries; keeping customers updated on the progress
share this job on whatsappContact Centre Advisor Sandton
The Individual TouchSouth Africa
To provide an exceptional and professional customer service experience including to perform to the best reasonably assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding tickets for customers (internal and external) on the Case Management System (CMS) and manage the relevant effectively solving customer issues, complaints and enquiries; keeping customers updated on the progress essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Contact Centre Agent Alberton
Altron FintechAlberton
Are you passionate about providing exceptional service and solutions that matter? Do you enjoy working co-create and collaborate to deliver value for our customers, partners and communities. We are inclusive and to our customers. Our solutions include debit order processing, payment and switching services, card personalisation personalisation and issuance, credit management software as well as debit and credit card payment solutions provide person-to-person payments and value-added services to the consumer market. The successful candidate
Junior Contact Centre Advisor Gauteng
Job CrystalGauteng
Junior Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre to provide an exceptional and professional customer service experience by performing to the best of their RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding tickets for customers (internal and external) on the Case Management System (CMS) and manage the relevant effectively solving customer issues, complaints and enquiries; keeping customers updated on the progress
Contact Centre Advisor Market Related
The Individual TouchSouth Africa
To provide an exceptional and professional customer service experience including to perform to the best reasonably assigned to you. Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding tickets for customers (internal and external) on the Case Management System (CMS) and manage the relevant effectively solving customer issues, complaints and enquiries; keeping customers updated on the progress essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
Training Facilitator (contact Centre) (x2)
FreerecruitCentral Johannesburg
will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
Team Leader Contact Centre Midrand
Amasiko GroupSouth Africa
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and participating in hiring and training, and keeping management updated on team performance. Operations: Monitor determine customer service levels Use quality monitoring data management systems Monitor customer queries/complaints of contact centre staff performance Coordinate call calibration sessions Analyze customer service levels rectify deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development
Training Facilitator (contact Centre) (x2)
FreerecruitCentral Johannesburg
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer groups, or consultation with the Contact Centre Training Manager and management. Ensures that the identified Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme and methods and interventions with the Contact Centre Training Manager if the expected performance improvements
Customer Services Agent - Courier Call Centre
Johannesburg
R4 400 per month + Commission
Busy, vibrant call centre has openings for experienced Call Centre Agents.
Requirem
Requirements:
- Call Centre experience - Outbound
- Good communication skills
- Good listening skills
- Customer Service experience is a must
- Able to manage irate and upset customers
- Must
Customer Service Manager
FreerecruitBoksburg
profitability and customer satisfaction for assigned contracts. ● Provide both service agreement, and time time and material program management. Requirements: ● Engineering Bachelor’s degree from an accredited experience in Services). ● Minimum of 3 additional years of experience in Customer Contract Management. Characteristics: identification and solution skills. The post Customer service Manager appeared first on freerecruit.co.za .
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