ty to work with little supervision
EDUCATION
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
ty to work with little supervision
EDUCATION
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be reso
essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous)
will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme training methods and interventions with the Contact Centre Training Manager if the expected performance
opportunity available for 2 Training Facilitators (Contact Centre). The successful incumbent will analyze training training needs and prioritizes contact centre training in line with operational needs. Conducts training 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme
support services. We are looking for experienced Contact Centre Trainers with experience in training staff Qualifications to jobsintellibpo.com Please put “ Contact Centre Trainer” in the Subject Line. Basic Salary:
managing contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in a relevant field Extensive knowledge of contact centre procedures Exceptional problem-solving and
analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing analogue, SIP, VoIP telephony systems and contact centres. Good understanding of IP version4 addressing