Busy, vibrant call centre has openings for experienced Call Centre Agents.
Requirem
Requirements:
Requirements:
Provide Network and Telephone Support
Testing, Inspection and Certification. The call centre agent will support the business developer by securing Communication Be polite and never speak over the customer, always listen with an intent to understand and Ensure accurate dispositioning/ wrap up codes Customer Service Ensure that all clients are treated fairly engage customers by going the extra mile Follow up on customers where necessary- retain customers who cancelled need to transfer a customer- this not a blind transfer Never hang up on a customer, all calls are to be
Testing, Inspection and Certification. The call centre agent will support the business developer by securing Communication Be polite and never speak over the customer, always listen with an intent to understand and Ensure accurate dispositioning/ wrap up codes Customer Service Ensure that all clients are treated fairly engage customers by going the extra mile Follow up on customers where necessary- retain customers who cancelled need to transfer a customer- this not a blind transfer Never hang up on a customer, all calls are to be
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to and optimize call centre processes and procedures to improve efficiency and customer satisfaction Performance contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Customer Service Agents
Based
OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries through :
communicate with a wide range of clients The post Call Centre Agent appeared first on freerecruit.co.za .
To provide an exceptional and professional customer service experience including to perform to the best (internal and external) Logging cases / tickets for customers (internal and external) on the Case Management effectively solving customer issues, complaints and enquiries; keeping customers updated on the progress essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) accurate and high attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude
advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with other the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for speed