style="text-align:center">Customer Service Agents
Based
OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries through :
OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries through :
Purpose:
The Customer Service Agent is responsible to effectively assist customers with general and imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated
equipment supplier seeks an experienced call centre Agent to join their Team. The post is largely more is based in Jhb South. Duties include > Call Centre duties > logging of service calls > opening multitask. Please quote CENTRE/SUPPORT The post Call Centre Support Agent appeared first on freerecruit
To provide an exceptional and professional customer service experience including to perform to the best (internal and external) Logging cases / tickets for customers (internal and external) on the Case Management effectively solving customer issues, complaints and enquiries; keeping customers updated on the progress essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) accurate and high attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude
Company's products and/or services Expertise in the customer service area we focus in, such as Wealth portfolio's
Busy, vibrant call centre has openings for experienced Call Centre Agents.
Requirem
Requirements:
To provide an exceptional and professional customer service experience including to perform to the best (internal and external) Logging cases / tickets for customers (internal and external) on the Case Management effectively solving customer issues, complaints and enquiries; keeping customers updated on the progress essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) accurate and high attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude
will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that needs analysis results is sent through to the Team Support or capturing and processing. Facilitates training Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that needs analysis results is sent through to the Team Support or capturing and processing. Facilitates training Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme