Collaborate with stakeholders to identify and document process requirements. Facilitate process design workshops meetings. Create detailed process documentation, including process maps and SOPs. Implement process changes
Collaborate with stakeholders to identify and document process requirements. Facilitate process design workshops meetings. Create detailed process documentation, including process maps and SOPs. Implement process changes
including: Project plans (MS Project) Systems documentation Process documentation Reports on work output Market
Line Troubleshooting (FLT) according to documented processes and procedures and ensuring First Call Resolution
Line Troubleshooting (FLT) according to documented processes and procedures and ensuring First Call Resolution
Perform maintenance on software modules. Document processes and tasks following governance standards
remittance is done on time. Improve task documentation process, reduction in errors and miscommunication
solutions to ensure accuracy and efficiency. Document RPA processes, procedures, and best practices for future
gathering and documentation through scoping workshops, interviews and other methods. Business process re-engineering re-engineering where applicable, documentation of the AS IS and TO BE business processes and providing an associated Analysis and Solution Definition: Documents the relevant business processes and requirements. Assists in the
of discovering; validating; documenting; and communicating business-process-related knowledge through modelling;