industry is currently looking for an Operational Excellence Manager with Extensive Experience to support their Duties include, but are not limited to: Strategic Management: To contribute to the organizational strategy Technical Management: To lead the improvement of operational productivity and performance by managing the design programs/projects. To manage the implementation of the Operational Excellence data strategy to inform inform the operational excellence programs by managing the evaluation of available data sources. Budget and
Strategic leadership role Drive strategic priority of long-term growth opportunities, leveraging scale and building processes, systems and people capabilities for international FMCG concern. Lead, develop, advise on and support implementation of the warehouse strategy and business plans to deliver w
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
Senior Project Manager: Public Governance & Special Projects Bromhof – Gauteng Job Type: Permanent DETAILS Position Title: Senior Project Manager: Public Governance & Special Projects – Bromhof – Gauteng planning and project coordination. The Project Manager needs to be able to work independently and collaboratively business and other stakeholders to effectively hold government to account for the improvement of administration generalist with demonstrable experience in project management and process efficiency and who has the necessary
Duties:
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of staff requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
Description Project Governance Specialist: Banking: 4 Month FTC: Sandton The call is for a professional frontline team results through enabling others and manage the process auditing function with the intent to snapshot. Execution Governance and Support Provide "fit for purpose" execution governance support, standards execution delivery of the portfolio. Ensure that governance standards are fit for purpose, changes applied process, governance support to the portfolio. Apply Minimum Critical Deliverable governance to project
with the business strategy.
Planning and managing the integration activities between applications
and infrastructure.
Escalates impediments, manages risk, helps assure value delivery and helps drive
project and or programmes of which 2-3 years management.
Experience in Infrastructure and IT Application
balances Agile leadership and project/program management.
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Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced experienced Manager who has excellent EXCEL, Google Sheets and CRM experience
Duties:
Day-to-Day Responsibilities:
Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre Advisor DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous) skills Able to function well as part of a team Excellent verbal and written communication Must be able