Duties and responsibilities
- Logging and tracking of incidents and requests.
-
/>- 3 years experience in providing help desk support.
Competencies and Skills
- Working knowledge of helpdesk software and remote control to users desktops
specialization and also in other system supported.
- Excellent problem-solving abilities.
over 5000 clients Logging Clerk: Death Department CONDENSED LIST OF DUTIES: Logging of claims onto system
kitchen equipment supplier seeks an experienced call centre Agent to join their Team. The post is largely active calls. This post is based in Jhb South. Duties include > Call Centre duties > logging of service service calls > opening job cards, reports, etc. > completing quotations. The ideal Candidate will multitask. Please quote CENTRE/SUPPORT The post Call Centre Support Agent appeared first on freerecruit
currently seeking a Helpdesk Technician to join our client's team in Johannesburg. As a Helpdesk Technician, you will be responsible for providing technical support and assistance to end-users, resolving IT issues company's IT helpdesk and ensure excellent customer service. Responsibilities: Provide technical support and assistance resolve IT issues and incidents Log and track all support requests in the helpdesk system Escalate complex issues satisfaction Requirements Proven experience as a Helpdesk Technician or similar role Strong knowledge of
insurance provider is looking for a call Centre jobs Sales Support on a 6 month contract in Durban. The will be responsible for ensuring that full call center support is given to the Sales Administrators; Sales & feedback Administration of Capitec Product Support Inbox Monitor the inbox for the Capitec In-Branch Monthly Reconciliation of the Register vs. ESS logged leave Training & Mentoring Training and Mentoring Capturing of Application Capturing of applications to support sales consultants Principal Links/Business ITC’s/Bank
Inspection and Certification. The call centre agent will support the business developer by securing to respond All calls are to start in English unless there is a valid reason why the call started in a different Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks all calls are to be closed professionally with a proper greeting Call process Follow the call “scripts” “scripts” when handling different topics Disposition calls accurately after every interaction Ensure accurate
Inspection and Certification. The call centre agent will support the business developer by securing to respond All calls are to start in English unless there is a valid reason why the call started in a different Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks all calls are to be closed professionally with a proper greeting Call process Follow the call “scripts” “scripts” when handling different topics Disposition calls accurately after every interaction Ensure accurate
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency making data-driven decisions Proficiency in using call centre software, CRM systems, and reporting tools
Contributing to and driving sales by effectively calling clients Responsible for processing all correct communicate with a wide range of clients The post Call Centre Agent appeared first on freerecruit.co.za
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English