tickets using PSA. Provide remote support to clients utilising remote support tools. Handle VoIP-related similar PSA software. Strong understanding of remote support tools and techniques. Experience with VoIP
via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop service delivery Helpdesk Support Providing remote support to all Absa users utilising the given remote event/circumstances as described above A minimum of 3 year of Remote support experience IT Relevant Diploma, Degree or Certificates
Experience with remote monitoring tools and remote support tools.
Knowledge of VOIP systems is advantageous
experience with service desk ticketing systems and remote support tools.
Must have CompTIA A+ and CompTIA
Experience with remote monitoring tools and remote support tools. Knowledge of VOIP systems is advantageous
Wireless. Assisting Installers with Installations (Remote Support) if needed. Escalating Calls to Second Line
experience with service desk ticketing systems and remote support tools. Must have CompTIA A and CompTIA N certificates
experience with service desk ticketing systems and remote support tools. Must have CompTIA A and CompTIA N certificates
technical support to all clients. This includes remotely supporting clients within Service Level Agreements (SLA's)
systems for vulnerabilities. Working knowledge of remote support tools. Ability to work independently and manage