up from clients on mails and by calling. Creating SLA quotes upon request for new proposals. Calling clients assets on SLA customers. Updating monthly call out list. Schedulin g Technician teams for monthly SLA services services, call outs & repairs. Quoting all SLA job cards. Booking out stock. Invoicing repairs & quotes & processing. Updating & confirming SLA customers of monthly services, repairs & call
up from clients on mails and by calling. Creating SLA quotes upon request for new proposals. Calling clients assets on SLA customers. Updating monthly call out list. Schedulin g Technician teams for monthly SLA services services, call outs & repairs. Quoting all SLA job cards. Booking out stock. Invoicing repairs & quotes & processing. Updating & confirming SLA customers of monthly services, repairs & call
reporting, trend analysis, root cause analysis, and SLA metrics and management. Identify areas for improvement number of SLA credits being paid to customers, by managing aging tickets all less than SLA Maintain Billing customers at all levels is a requirement Contract and SLA management Understanding of the telecoms industry
Actively manage SLA's and KPI's and service deliveries for any activities linked to generators
preparation of monthly SLA reports and being the first line of contact for SLA customers with queries
also be required to draft Statements of Work for SLA customers.
This is a multi-faceted role where
to customer needs and objectives
hancing monitoring and observability (SLO, SLI, SLA) and alerting
outbound calls within the Service Level Agreement (SLA) Responding in a timely manner to client mails and and manage the relevant cases / tickets within the SLA Accepting ownership for effectively solving customer
outbound calls within the Service Level Agreement (SLA) Responding in a timely manner to client mails and and manage the relevant cases / tickets within the SLA Accepting ownership for effectively solving customer
responsibilities are but not limited to: Development of SLA measurement criteria with designated service provider provider to ensure delivery and adherence to agreed SLA measurements. This includes equipment movement authorizations
outbound calls within the Service Level Agreement (SLA) Responding in a timely manner to client mails and and manage the relevant cases / tickets within the SLA Accepting ownership for effectively solving customer