over 5000 clients Logging Clerk: Death Department CONDENSED LIST OF DUTIES: Logging of claims onto system
are logged into the system (Ignite and Siebel)
are logged into the system (Ignite and Siebel)
purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically Absa support teams. Ensuring that all incidents logged in Service Now are resolved remotely within the service level agreement. Ensuring that incidents logged in Service Now that cannot be resolved remotely to all problem related incidents that have been logged in Service Now and not resolved within the set
OTHER
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KNOWLEDGE
within client organisations.
Duties:
Logging of calls in the helpdesk system.
Resolution
/>Resolution time for issues. Number of calls logged and resolved. Client satisfaction scores. T
aking calls
compliance. Skills in documenting processes, call logs, and service reports accurately for future reference
Partners are logged into the system (Ignite and Siebel) Track Partners performance against logged opportunities documentation Manage and monitor workflow requests. log a call/ engage commission teams on the queries Progress
Death/Benefits Claims Logging Clerk , in Marshalltown, Johannesburg. Responsibilities: Logging of claims onto
over 5000 clients Logging Clerk: Death Department CONDENSED LIST OF DUTIES: Logging of claims onto system