A Queries Coordinator is responsible for investigating claims and analyzing supporting documents to resolve resolve queries efficiently and within SLA. 3rd Party Management · Build and maintain healthy relationships rd parties · Daily managing and monitoring of Queries, investigate and resolve · Responsible for monthly ATM's with high queries System Capturing · Investigate and resolve all card holder queries · Identifying escalation of Ombudsman queries E-Mail Queries · Attending to all email queries and provide prompt response
partner queries Admin:
management of partner queries Administration:
Query Escalation:
Training Development:
management of partner queries Admin: Investigate commission queries. Validate commission queries. Onboarding of call/ engage commission teams on the queries Progress update on queries Manage and educate partners on any any administration systems and updates. Query Escalation Activity Description: Escalation Management Commission General Engage Account Managers and Partners on the query progress. Training & Development: Arranges and
effectively assist customers with general and specific queries. It is imperative that accurate information is
quotes, assist underwriting, and handle broker queries. New Business: Promoting the company name, its accurately. Claims: Supporting Claims department queries and maintaining TCF principles on ad-hoc basis and Marketing: Assisting Marketing staff with queries on an ad-hoc basis. Risk Management: Use business business. Know Non-Motor/Motor. Answer underwriting queries swiftly. Ensure error-free policies within 24 hours and cancellations following procedures. Handle queries from credit control, brokers, and clients with
quotes, assist underwriting, and handle broker queries. New Business: Promoting the company name, its accurately. Claims: Supporting Claims department queries and maintaining TCF principles on ad-hoc basis and Marketing: Assisting Marketing staff with queries on an ad-hoc basis. Risk Management: Use business business. Know Non-Motor/Motor. Answer underwriting queries swiftly. Ensure error-free policies within 24 hours and cancellations following procedures. Handle queries from credit control, brokers, and clients with
Client Liaison FMCG to start asap Email queries and call centre queries Matric Market related
Client Liaison FMCG to start asap Email queries and call centre queries Matric Market related
underwriting on queries on business occupations, operations. Assist with the handling of broker queries, assisting administrators. Claims Assisting the Claims department with Queries on an ad-hoc basis. Ensuring that TCF principles Sales and Marketing Assisting Marketing staff with queries on an ad hoc basis. Risk Management Utilizing the on Non-Motor and Motor. High Level underwriting queries both internal and external – Turnaround time 24 Handling queries from the Credit control Department. Cancellation of policies. Handling queries from brokers