A Queries Coordinator is responsible for investigating claims and analyzing supporting documents to resolve resolve queries efficiently and within SLA. 3rd Party Management · Build and maintain healthy relationships rd parties · Daily managing and monitoring of Queries, investigate and resolve · Responsible for monthly ATM's with high queries System Capturing · Investigate and resolve all card holder queries · Identifying escalation of Ombudsman queries E-Mail Queries · Attending to all email queries and provide prompt response
effectively assist customers with general and specific queries. It is imperative that accurate information is
consultants/agent of any short/over payment or query
between our brand and our customer, by answering queries, providing exemplary service and adapting your individual needs and requirements. Ensuring that all queries are dealt with in a professional manner within within the required timeframes. Resolving any queries regarding products or services. Following-up on orders
between our brand and our customer, by answering queries, providing exemplary service and adapting your individual needs and requirements. Ensuring that all queries are dealt with in a professional manner within within the required timeframes. Resolving any queries regarding products or services. Following-up on orders
Stats preparation Cash Monitor, staff management, Queries authorisations, Monthly Fees Submission, Merchant Escalate non-response to manager · Assist with bank queries · Highlight areas of concern · Commit to uphold communicated Queries authorisations · Authorization of Queries weekly · Checking if the Queries submitted
Responding to customer queries about contract offering. Providing timeous responses to queries, either via email Administration Providing timeous responses to queries, either via email, telephonic, or any other method
departments to gather information to resolve clients' queries Handle client complaints and enquiries Take responsibility requests, FICA related workflows, response to FICA queries and maintaining the FICA reports. Qualification
our customers expectations by dealing with their queries, concerns and complaints in a friendly, facilitative relevant and useful information; To resolve all queries at the first point of contact; To update all records
our customers expectations by dealing with their queries, concerns and complaints in a friendly, facilitative relevant and useful information; To resolve all queries at the first point of contact; To update all records