Job Description/Duties:
· Logging Support Calls on Manage Engine Service Desk (our ticketing system).
· Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.
· Installations (Remote Support) if needed.
· Escalating Calls to Second Line Support or Vendor.
· reports etc.
· Adhering to our internal Support SLA.
Product support services are technical support and services that are delivered for thier vehicle fleet software and their management software. Product support services include remote troubleshooting capabilities resolution of issues. resolve cases and support Lead Software Support Analysts. Guide clients to use self-help Client Sụpport policies and procedures. Offer direct customer service and technical support to user user through phone, email and in person. Support clients to answer queries, locate information and review
sales associates and cashiers.
Technician to join our team of solvers! As a Technician, you will assist with system design input to for new projects. Provide technical support to field technicians and clients.Â
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What
By joining
Description Our client is searching for a First Line Incident Analyst to join their team. Contract: Permanent these incidents and deliver superior services in line with Service Level Agreements. Duties and Responsibilities: first-line operational support to acknowledge/reject incidents. Attempt to provide first-line resolution promptly allocating unresolved incidents to 2nd line support. Monitor group mailboxes, ensuring all inbound
Minimum requirements:
We have a vacancy for a Motor Vehicle Technician with a Vehicle dealership in Pretoria.
for a Qualified Diagnostic Vehicle Technician to join their service department.
Job Description: