calls and resolving tickets. Log and update all queries within the ticket logging system for tracking and and purchase orders. Manage IT stock, including logging service desk tickets before issuing stock and maintaining equipment movements. Capture and maintain data and voice master registers. Assist with reporting stolen devices
of GEPF; Capitec & CC Voice mail Allocation of leads received via voice mail (round robin) Respond Monthly Reconciliation of the Register vs. ESS logged leave Training & Mentoring Training and Mentoring
troubleshoot all Cisco network technology LAN, WAN, WLAN, Voice, etc ➢ Monitor network performance ➢ Maintain network LMS. Use Cisco LMS for Cisco device information ➢ Log all telephonic calls ➢ SNOW: Proper updates on SNOW and NNMi: Monitor and conduct Incident Reporting ➢ Log calls where faulty network devices have been reported – start specializing in routing and switching; Voice, Wireless or Data Centre ➢ 5 Years experience in
experienced and knowledgeable Senior Telecoms OSS/BSS or Voice Engineer and Data Network Engineer who will play Responsibilities: Provides input into OSS/BSS OR Voice and Data Networks vision strategy and direction
working relationship with customer teams Ensure logging of all support requests within a ticketing system storage and network hardware Backup monitoring Voice systems troubleshooting and management Experience
Provide a comprehensive support of both data and voice communications infrastructure for all business units Provide a comprehensive support of both data and voice communications infrastructure for all business units Provide a comprehensive support of both data and voice communications infrastructure for all business units
Representative
and working practices. Networks and technologies Voice and data Installations, Maintenance and callouts
are logged into the system (Ignite and Siebel)
English), including a clear, confident speaking voice. Optimistic and hardworking individuals who naturally