hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any
hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any hands-on experience in WFM in a call center inbound voice process 1 year of Scheduling experience using any
troubleshoot all Cisco network technology LAN, WAN, WLAN, Voice, etc ➢ Monitor network performance ➢ Maintain network LMS. Use Cisco LMS for Cisco device information ➢ Log all telephonic calls ➢ SNOW: Proper updates on SNOW and NNMi: Monitor and conduct Incident Reporting ➢ Log calls where faulty network devices have been reported – start specializing in routing and switching; Voice, Wireless or Data Centre ➢ 5 Years experience in
resolve / fulfil all incidents and service requests logged or managed through 2nd and 3rd Line Support tiers information-requests from various sources (phone, email, logging-system integration, etc.) for the purpose of providing customer in respect of incidents and service requests logged. Telephonically and remotely identify, diagnose or eliminated. Ensure that a Problem Ticket is logged in the event of repeated incidents and attached information-request in the call-logging system. Ensure that all auxiliary fields in the call-logging system are completed
coordinate the organizing and logging incoming PPAP parts into the QCHOLD PPAP Parts Log; ensuring parts review disposition PPAP parts status in the PPAP Parts Log; ensure part conformance to drawings, with or without on P drive; ensure parts with created files are logged into the PPAP catalogue and assigned to SDM; review
airline reservations systems & handle outbound voice calls, written correspondence & other multimedia
airline reservations systems & handle outbound voice calls, written correspondence & other multimedia
development department Helpdesk admin - logging and following up on calls Log calls on behalf of clients Test
with timeously and effectively. • Ensure ticket Logs are dealt within SLA. • Adhering to all AD-HOC work Available for overtime where workloads require • Logging of faults where required • First time resolution
Docker and Kubernetes. Familiar with monitoring and logging tools such as Prometheus, Grafana, ELK stack, and Implement observability solutions, including logging, monitoring, and alerting. Automate repetitive