Service Desk Engineers provide IT end-user support on various components of an IT environment, including
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments issues is also required. It is also vital that service desk analysts possess competency in call centre management
IT Service Desk Analyst - Gauteng A digital bank with a strong entrepreneurial identity and a high-performance procedures. Documenting processes and maintaining service desk records. Collaborating with internal departments issues is also required. It is also vital that service desk analysts possess competency in call centre management
HAVE
systems operational within the business (e.g. JIRA service desk) based on operational needs.
Qualificatio
Previous network support experience within a Service Desk environment, ideally within an ISP Professional
support as required, in liaison with the IT Service Desk, Contact Centre and all Technology Services
>Drive implementation of processes into the Service Desk with the collaboration of other Technical t
Resolution (FCR) to 70% on all calls logged to Service Desk Objective 3: Client Experience Key Results : : Manage MTT Response for the Service desk to 90% and higher of ESD MTTr SLA Objective 4 : Client Experience
of the day-to-day working relationship to the Service Desk and Support team as well as the CSM where one RELATIONSHIPS: Internal: Customer success managers Service desk Technical delivery teams, managers and senior