and review codes of team members in line with quality and delivery requirements. If you want to join line with quality and delivery requirements Review code of team members in line with quality and delivery delivery requirements Ability and willingness to coach and give training to fellow colleagues and users when ability. Contact Garth on garthze-merge .co .za or call him on 011 463 3633 to discuss this and other opportunities
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
not limited to: Business Manager: Management of Quality standards by ensuring that report content is accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate not limited to: Business Manager: Management of Quality standards by ensuring that report content is accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate
application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity
machines via Microsoft cloud operation security centre
Support users across the branch network via
Information
Record and analyse IT calls logged & determine patterns to pro-actively
application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively
maintain and establish system solutions in line with quality and delivery requirements. Development and maintenance System owner Develop systems solutions in line with quality and delivery requirements Preparation of system/technical Facilitate daily stand-ups Ability and willingness to coach and give training to fellow colleagues and users
submit deliverables on time and with excellent quality
- Excellent interpersonal and organizational
team.
- Ensure quality and timeliness of agreed deliverables
- Quality Assurance of deliverables
- Coach and mentor junior team members
- Travel as
work closely with the Testing team to ensure the quality of the product
- Works hand in hand with Agile
a professional manner To provide support to call centre queries relating to the relevant software Ad
a professional manner To provide support to call centre queries relating to the relevant software Ad
experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers