Call Centre Customer Service Inbound Management Jobs in Gauteng

Customer Services Agent - Courier Call Centre

Johannesburg

 R4 400 per month + Commission

Busy, vibrant call centre has openings for experienced Call Centre Agents.

Requirem

Requirements:

• Call Centre experience - Outbound
• Good communication skills
• Good listening skills
• Customer Service experience is a must
• Able to manage irate and upset customers
• Must

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Call Center Agent – Inbound

 Za Recruitment

Central Johannesburg

currently has openings in their call center to fill the roles of Inbound Call Center Agents. No previous experience Receive calls from customers and answer questions, receive complaints, or troubleshoot service issues complaints or service issues. Obtain and capture customer information. Explaining products and services to customers customers. Exceeding company standards in customer service. Requirements: Grade 12 or equivalent national skills. Possess basic computer skills. Be customer service focused. Possess a genuine interest in administration

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Call Centre Manager Sandton

 Business Capital Group

Sandton

Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Operations Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service level Implement and optimize call centre processes and procedures to improve efficiency and customer satisfaction Performance success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree

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Call Centre Operations Manager - Courier Service

Johannesburg

 R300 000

Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced experienced Manager who has excellent EXCEL, Google Sheets and CRM experience

Duties:

• Quality and reconcilition
• Shift allocation and management

• Day-to-Day Responsibilities:

  • Closely coaching to agents based QA feedback, metrics, customer survey responses, and your own ticket observa observations
  • Occasionally handling angry customer escalations
  • Ensure schedule adherence

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Legal Call Centre Manager - Roodepoort

Johannesburg

 R34 000 Monthly

Duties:

• Management of a team of lawyers
• Claims assessment admittance Claims
• Responsible for managing the day-to-day activities of the Team such that Service Levels and turn-around productivity and client service standards are maintained, with respect to the telephonic service and legal cost cost insurance claims management rendered to corporate clients
• Conducting of monthly quality control legal knowledge and skills to day-to-day contact centre/claims operations
• Ombudsman and/or Client

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Call Centre Manager Morningside, Sandton.

 Letsatsi Finance And Loan Ltd

South Africa

 30 000.00 - R35 000.00

the services of a target driven Loans Call Centre Manager to manage and develop the call centre into will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives

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Call Centre Agent Johannesburg

 Bureau Veritas

Johannesburg

benefit from our services within Testing, Inspection and Certification. The call centre agent will support over the customer, always listen with an intent to understand and not to respond All calls are to start in English unless there is a valid reason why the call started in a different language Have constant communication converted to sales Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone Ensure accurate dispositioning/ wrap up codes Customer Service Ensure that all clients are treated fairly

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Call Centre Agent

 Bureau Veritas

Johannesburg

benefit from our services within Testing, Inspection and Certification. The call centre agent will support over the customer, always listen with an intent to understand and not to respond All calls are to start in English unless there is a valid reason why the call started in a different language Have constant communication converted to sales Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone Ensure accurate dispositioning/ wrap up codes Customer Service Ensure that all clients are treated fairly

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Agent Call Centre Centurion

 Mh Solutions

Centurion

 R250 000 pa

candidate with extensive in-bound and customer relations call centre experience to join their team. Must qualification is a prerequisite Any relevant Customer Service Experience will be an advantage Supervisor English and Afrikaans) Ability to work with and manage different types of personalities to get the right

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Call Centre Agent

 Freerecruit

Central Johannesburg

A financial services company is currently scouting for enthusiastic individuals to join our team. We Contributing to and driving sales by effectively calling clients Responsible for processing all correct costumer service skills Be able to communicate with a wide range of clients The post Call Centre Agent appeared

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