Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency success in managing contact centres Proven ability to work independently and efficiently manage a contact contact centre 7 years of management experience in a contact centre environment (Operations) Bachelor's degree
Duties:
target driven Loans Call Centre Manager to manage and develop the call centre into a competitive business will be responsible for the effective management of the call centre (telephonic and online) to ensure loan met, rules and regulations adhered to and staff managed and developed, while improving business and seeking Result Areas Ensure Call Centre meets/exceeds loan out and loan In targets Management and development of staff requirements Manage adherence to relevant policy and procedure Contribute to and manage marketing initiatives
with the business strategy.
Planning and managing the integration activities between applications
and infrastructure.
Escalates impediments, manages risk, helps assure value delivery and helps drive
project and or programmes of which 2-3 years management.
Experience in Infrastructure and IT Application
balances Agile leadership and project/program management.
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Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced experienced Manager who has excellent EXCEL, Google Sheets and CRM experience
Duties:
Day-to-Day Responsibilities:
Contact Centre Advisor - Gauteng A payment solutions provider is looking for a Junior Contact Centre Advisor DUTIES & RESPONSIBILITIES, NOT LIMITED TO: Managing inbound and outbound calls within the Service (internal and external) on the Case Management System (CMS) and manage the relevant cases / tickets within essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)
Testing, Inspection and Certification. The call centre agent will support the business developer by securing converted to sales Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone Business values Ethical behaviour Relationship management Patience Problem solving and flexibility Listening Selling & Closing technics Matric 1 year call centre or related industry experience. Teamwork &
Testing, Inspection and Certification. The call centre agent will support the business developer by securing converted to sales Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone Business values Ethical behaviour Relationship management Patience Problem solving and flexibility Listening Selling & Closing technics Matric 1 year call centre or related industry experience. Teamwork &
extensive in-bound and customer relations call centre experience to join their team. Must be fluent in English and Afrikaans) Ability to work with and manage different types of personalities to get the right
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