Description:JOB PURPOSE
The Lead CRM is responsible for overseeing the implementation
strategic use of the Customer Relationship Management (CRM) system to enhance customer engagement, sales effectiveness
processes. This role plays a critical part in driving CRM strategy and maximizing the value of customer data
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CRM Strategy and Roadmap
Join Our Client's Team as a CRM Commercial Data Analyst Our client, a leading global hygiene and health health company, is excited to welcome a CRM Commercial Data Analyst to their team in Johannesburg. In this leading, directing, & developing the respective CRM & CA organization structure, team, & performance the value of launched solutions and tools Support CRM utilization, engagement and value for sales & working within CRM and related processes across designated region/countries. Co-develop CRM tools &
company requirements.3. CRM Utilisation:
Power Platform (favoured). Advanced knowledge of CRM/CE implementation. Strong interpersonal and collaboration Implementation Microsoft Dynamics CRM Customer Relationship Management (CRM) Customer Engagement Software
from clubs (CRM) and to cancel existing contract for sales to capture a new contract (CRM)
strategy and best practice
competition trends. Use of online tools (Dynamics 365 CRM, Sensor Intelligence Academy portal and Mosaic) Develop outstanding quotes and update of CRM using the Opportunity module in CRM Daily submission of customer call/visit call/visit report through CRM Min two weekly customer visit plan with detailed Agenda, linked to key actions expectations. Lead and Opportunity Management through CRM Build and establish new customer networks, prospecting
management, administration and communication for the CRM department in the warehouse and logistics services volumes, revenue, complaints etc. Produce required CRM weekly, month end, annual and other strategic reports reports timeously for stakeholders of the CRM department. Proactively identify area where the organization departments to ensure data is accurate to meet the CRM departments reporting and intelligence requirements to ensure efficiency and effectiveness within the CRM department. Processes are to be aligned to company
management, administration and communication for the CRM department in the warehouse and logistics services volumes, revenue, complaints etc. Produce required CRM weekly, month end, annual and other strategic reports reports timeously for stakeholders of the CRM department. Proactively identify area where the organization departments to ensure data is accurate to meet the CRM departments reporting and intelligence requirements to ensure efficiency and effectiveness within the CRM department. Processes are to be aligned to company
increase brand reach and conversions. CRM Management: Maintain and update CRM systems to ensure accurate customer experience in digital marketing, social media management, CRM, and email marketing. Strong understanding of social platforms, trends, and best practices. Proficiency with CRM software and email marketing tools. Excellent written