distribute, escalate, and close problem tickets in accordance with contract requirements. C) Escalates the problem network faults, monitors fault handling, and escalates problems. J)Proficient in excel
closed.
B) Supervises personnel to distribute, escalate, and close problem tickets in accordance with
with contract requirements.
C) Escalates the problem and reports it to the related stakeholders according
network faults, monitors fault handling, and escalates problems.
J)Proficient in excel
accurate responses. SARS Liaison: Facilitate the escalation and finalisation of client queries with SARS timeframe. Regular review and escalation of outstanding queries. Timely escalation of SARS operational queries
Query Escalation:
training and client meetings Query logging and escalation Internal and external feedback • Porfolio Management activity progress Management escalation Escalation of queries – first line escalation queries Personal attributes
training and client meetings Query logging and escalation Internal and external feedback • Porfolio Management activity progress Management escalation Escalation of queries – first line escalation queries Personal attributes
reports on shift operations and issues handled/escalated
Other Requirements:
Update clients hourly until fault is resolved, escalate to supplier/ internally if necessary
audio and visual solutions. Proactively monitor, escalate, and resolve network issues. Chase quote approvals system). Escalate issues to relevant people when required. Qualify issues before escalating them to solutions
audio and visual solutions. Proactively monitor, escalate, and resolve network issues. Chase quote approvals system). Escalate issues to relevant people when required. Qualify issues before escalating them to solutions
installing, maintaining, and repairing elevators, escalators, and other vertical transportation equipment regulations and guidelines. Install new elevators and escalators, including electrical work, wiring, and programming control systems Maintain and repair elevators, escalators, dumbwaiters, and other vertical transportation