Front Office Guest Relations Jobs in Waterberg

Mogalakwena

Qualifications and Experience Required:

Matric/Grade 12 certificate
Introduction to SHE Management (SAMTRAC) certificate
SHE Management (SAMTRAC) certificate
Auditors course
Incident Investigation certifi

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Manager Resort Bela Bela

Fhh Consultants Ltd.

Bela-Bela

manage timeshare operations and deliver exceptional guest experiences Provide strategic direction and vision objectives. Oversee daily operations, including front office, housekeeping, food and beverage, Safari, Entertainment standards. Build and maintain strong relationships with guests, suppliers, and business partners to enhance the reputation and drive customer loyalty. Monitor guest feedback and take proactive measures to address ensuring a seamless and delightful experience for all guests. Analyse financial reports, control costs, and

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Junior Sous Chef

Bela-Bela

align with lodge themes, seasonal availability, and guest preferences.

Ensure the consistent quality

Guest Interaction and Feedback:

Interact with guests in a professional requests.
Handle guest feedback effectively, addressing any concerns related to food quality or service beverage, housekeeping, and front desk to ensure smooth operations and guest satisfaction.
Participate

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Lodge Manager

Waterberg

23000

skills required for interacting with both staff and guests

Good written English communication

Administrative budgeting skills with computer literacy in Microsoft Office and PanStrat

Strong leadership and mentoring efficient operation of the Lodge;

Liaising with guests regarding their planned trips, dietary requirements and wish lists.

Managing the catering for guests. This includes working with the chefs and supervisors ordering provisions and hosting.

Hosting of guests.

A commitment to upskilling staff to run

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Spa Therapist

Lephalale

to established protocols.

Consult with guests to determine their individual needs and preferences relaxation areas, and equipment.

Educate guests on spa services and products, and promote spa packages retail products as appropriate.

Ensure guest comfort and safety throughout all treatments, adhering accurate guest records.

Collaborate with other lodge departments to provide seamless guest experiences

Certification or Diploma in Spa Therapy or a related field from an accredited institution.

Strong

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Spa Receptionist

Lephalale

Greeting Guests: Welcoming guests as they arrive at the lodge, providing them
Customer Service: Addressing guests' inquiries, requests, and complaints promptly n Provision: Providing information to guests about lodge amenities, local attractions, dining administrative tasks such as preparing bills, maintaining guest records, and handling cash transactions.
Safety Security: Ensuring the safety and security of guests by monitoring visitor access and maintaining a

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Spa Receptionist

Lephalale

Key Responsibilities:

Greet guests warmly and assist them with check-ins and check-outs
Coordinate with spa therapists to ensure smooth guest flow and service delivery.
Upsell additional

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