Schedule and assign tasks to ensure all back-of-house operations run smoothly and efficiently.
o
Oversight:
o Ensure all public areas, guest rooms, and back-of-house areas are clean, organized, and well-maintained
Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure high standards
housekeeping,
laundry, and maintenance.
- Staff Training and Development:
o Train new employees
employees and provide ongoing training to current staff on
cleaning techniques, safety protocols, and
The Back of House Manager is responsible for overseeing all operations in the back-of-house areas, ensuring maintenance, and other support departments. The Back of House Manager plays a critical role in supporting the the overall hotel operations and ensuring guest satisfaction by maintaining a well-functioning and clean Schedule and assign tasks to ensure all back-of-house operations run smoothly and efficiently. o Conduct Oversight: o Ensure all public areas, guest rooms, and back-of-house areas are clean, organized, and well-maintained
effective service.
responsible for overseeing the dining room staff and ensuring that guests receive an exceptional dining experience cleanliness. The Head Waiter plays a key role in guest satisfaction by providing attentive, courteous, efficient and effective service. Train and mentor new staff members, ensuring they understand and follow hotel specials, guest preferences, and other relevant information. Guest Service : Greet guests warmly and recommendations based on guest preferences and menu knowledge. Ensure that all guest requests and dietary
Service:
Responsibilities:
assigned areas including public spaces, back of house areas, and designated work zones within the hotel ensure a comfortable and welcoming environment for guests. Key Responsibilities: - Public Area Cleaning : waste according to hotel procedures. - Guest Support : Respond to guest requests promptly and efficiently
hospitality and a commitment to delivering memorable guest experiences
pairings. Customer Service : Greet and engage with guests in a friendly and professional manner. Take beverage recommendations based on guest preferences, and ensure guest satisfaction. Address guest complaints and concerns discrepancies to the manager. Cash Handling : Process guest payments accurately and efficiently. Handle cash responsible alcohol service guidelines and check guest identification when necessary. Report any safety with other staff members to ensure smooth and efficient service. Assist with training new staff on drink
exceptional guest experiences. The Duty Manager will play a pivotal role in managing staff, coordinating Ensure smooth check-in and check-out processes for guests - Supervise and support front desk, housekeeping housekeeping, and food and beverage teams - Resolve guest issues and complaints promptly and effectively - Coordinate Coordinate with other departments to meet guest needs and operational goals - Monitor and maintain inventory health and safety regulations - Train and develop staff to deliver outstanding customer service - Manage