Guest Services Officer Jobs in Waterberg

Mogalakwena

Qualifications and Experience Required:

Matric/Grade 12 certificate
Introduction to SHE Management (SAMTRAC) certificate
SHE Management (SAMTRAC) certificate
Auditors course
Incident Investigation certifi

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Spa Receptionist

Lephalale

Greeting Guests: Welcoming guests as they arrive at the lodge, providing them system.
Customer Service: Addressing guests' inquiries, requests, and complaints information to guests about lodge amenities, local attractions, dining options, and other relevant services.guest records, and handling cash transactions.
Safety Security: Ensuring the safety and security of guests by monitoring visitor access and maintaining a

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Spa Therapist

Lephalale

to established protocols.

Consult with guests to determine their individual needs and preferences relaxation areas, and equipment.

Educate guests on spa services and products, and promote spa packages retail products as appropriate.

Ensure guest comfort and safety throughout all treatments, adhering accurate guest records.

Collaborate with other lodge departments to provide seamless guest experiences promote spa services.

Uphold the lodge's standards of excellence in service, hospitality

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Lodge Manager

Waterberg

23000

skills required for interacting with both staff and guests

Good written English communication

Administrative budgeting skills with computer literacy in Microsoft Office and PanStrat

Strong leadership and mentoring efficient operation of the Lodge;

Liaising with guests regarding their planned trips, dietary requirements and wish lists.

Managing the catering for guests. This includes working with the chefs and supervisors ordering provisions and hosting.

Hosting of guests.

A commitment to upskilling staff to run

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manage timeshare operations and deliver exceptional guest experiences Provide strategic direction and vision objectives. Oversee daily operations, including front office, housekeeping, food and beverage, Safari, Entertainment standards. Build and maintain strong relationships with guests, suppliers, and business partners to enhance the reputation and drive customer loyalty. Monitor guest feedback and take proactive measures to address ensuring a seamless and delightful experience for all guests. Analyse financial reports, control costs, and

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Spa Receptionist

Lephalale

Key Responsibilities:

Greet guests warmly and assist them with check-ins and check-outs emails, and in-person inquiries regarding spa services and bookings.
Maintain a clean and organized to ensure smooth guest flow and service delivery.
Upsell additional services and products offered using Opera software.
Exceptional customer service skills with a friendly and professional demeanor

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