Busy, vibrant call centre has openings for experienced Call Centre Agents.
Requirem
Requirements:
Manage the operations of a call centre for a busy Courier business. We require an assertive, experienced
benefit from our services within Testing, Inspection and Certification. The call centre agent will support to respond All calls are to start in English unless there is a valid reason why the call started in a different Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks accurate dispositioning/ wrap up codes Customer Service Ensure that all clients are treated fairly with all calls are to be closed professionally with a proper greeting Call process Follow the call “scripts”
benefit from our services within Testing, Inspection and Certification. The call centre agent will support to respond All calls are to start in English unless there is a valid reason why the call started in a different Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks accurate dispositioning/ wrap up codes Customer Service Ensure that all clients are treated fairly with all calls are to be closed professionally with a proper greeting Call process Follow the call “scripts”
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback Management Monitor call centre metrics and key performance indicators (KPIs) to ensure service level agreements agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
A financial services company is currently scouting for enthusiastic individuals to join our team. We Contributing to and driving sales by effectively calling clients Responsible for processing all correct costumer service skills Be able to communicate with a wide range of clients The post Call Centre Agent appeared
experience in a large call centre at a debt collection company or financial services. • 5 years proven experience experience as Collections Call Centre Manager or in a similar role. • Sound understanding of collections daily operational functions of the collection call centres of the company and collaborate closely with Technology, Data Analytics, Campaign Strategy, Client Services, Finance, Facilities and Human Capital, • Compile to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
Prior call centre experience is required A basic salary of R 8500 p.m. loads of perks The post Call Centre
Call Centre Agent, Randburg, Johannesburg. Company Name: DNR Assist. Job Type: Contract. DNR Assist is assistance & call center, established in 2005. We Specialize in Top Quality call center services – Inbound solutions, With a reliable call center analytics and reporting, workforce management, call accounting tools, and Answering Inbound calls, Handling customer complaints, Following up on customer calls, Updating Customer Grade 12. A minimum of 2 years’ experience in a call center environment. Language Proficiency: Ability
candidate will conduct outbound sales calls, present products and services effectively, and meet sales targets must have : Matric Certificate- NQF Level 4 Call Centre/ Retail Sales Experience (Advantageous). South