invited to fill in the positions listed below: System technician (with a professional video and access
Systems Engineer. Midrand, Johannesburg. Company Name: OTN Systems. Job Skills & Qualifications Required:
reservations system.
System knowledge NebulaCRS, Nebula Call Centre, OPERA, OPERA Cloud & eRES
Proven experience
experience as a systems administrator or similar position
Good computer skills (MS Office, MS Excel, PowerPoint)
3-5 years experience in a tourism/travel call centre or reservations department for multiple properties
Responsibilities:
Technologies
Testing, Inspection and Certification. The call centre agent will support the business developer by securing attitude Multitask ability Communication and consultation abilities Key Skills Chat channels CRM Dialler Selling & Closing technics Matric 1 year call centre or related industry experience. Teamwork &
Testing, Inspection and Certification. The call centre agent will support the business developer by securing attitude Multitask ability Communication and consultation abilities Key Skills Chat channels CRM Dialler Selling & Closing technics Matric 1 year call centre or related industry experience. Teamwork &
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) to agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
to work with little supervision
EDUCATION, QUALIFICATIONS