service records, databases, handling customer complaints and inquiries, coordinating the aftersales team's interact with clients to handle their queries, complaints, and concerns professionally and effectively
candidate will be responsible for dealing with client complaints and queries, maintaining customer files with documents. All customer correspondence including complaints and queries. Incident reports. Investigations
current legislation
• Manage of product complaints and deviations
• Managing and maintaining
experience regarding QA processes, APQRs, customer complaints etc.
o In depth knowledge of Regulations
related enquiries or complaints including Pension Fund Adjudicator and FSCA complaints / enquiries.
documentation and minutes of meetings Addressing complaints and resolving problems Ability to read, analyse
finalisation of product and retail / buy shop related complaints
documentation and minutes of meetings
Addressing complaints and resolving problems
Ability to
calls from customers, dealing with queries and complaints. Reading and responding to emails and uploading
Expedite the resolution of customer problems and complaints to maximise satisfaction. Achieve agreed upon