members
/> Guide & Support Samplers
Customer Complaints - Assist with Investigations
Adhoc QA Administration
activity and results reports Resolve customer complaints by investigating and proposing solutions Grade
activity and results reports Resolve customer complaints by investigating and proposing solutions Grade
review and signoff Ensure that written formal complaints received are logged and resolved Action Ombudsman Ombudsman, escalations, and other complaints People management - ensure that the team performs at the best Risk Experience dealing with customer / merchant complaints Experience managing teams and shifts Relevant
review and signoff Ensure that written formal complaints received are logged and resolved Action Ombudsman Ombudsman, escalations, and other complaints People management - ensure that the team performs at the best Risk Experience dealing with customer / merchant complaints Experience managing teams and shifts Relevant
Platforms Familiar with Social platforms & complaints handling RESPONSIBILITIES: Build & maintain Monitor and manage the resolution of customer complaints within the CRM platform. Be available to the team to assist with irate customers or customer complaints (if on break, organize a floor worker/stand in)
Platforms Familiar with Social platforms & complaints handling RESPONSIBILITIES: Build & maintain Monitor and manage the resolution of customer complaints within the CRM platform. Be available to the team to assist with irate customers or customer complaints (if on break, organize a floor worker/stand in)
an on time resolving of customer queries and complaints
Expediting
- Receiving, managin / escalating customer complaints
Skills:
1. Previous