to queries on the same day. Resolve customer complaints on the same day. Investigate and process Credit
maintenance strategy • Attend to club requests, complaints and queries and monitor resolution within agreed
Protection) Forwarding of all received product quality complaints, adverse events and medical enquiries to the
Enforcement
customer inquiries and resolve any issues or complaints in a timely and satisfactory manner.
Desired Experience & Qualif
disciplines
Manage customer interactions, complaints and requests
Analyse reports and trends
primary point of contact for customer queries or complaints, extending support beyond technical issues to
experience regarding QA processes, APQRs, customer complaints, etc. In-depth knowledge of Regulations, Acts