Call Centre Quality Coach Jobs in Johannesburg, Gauteng - Page 2

Service Desk Agent I X5

Johannesburg

 Negotiable

while continuously striving to improve service quality and efficiency.

Â

What you’ll

• Accountable for own work quality, standards and outputs related to policies, procedures response time, quality and service delivery standards.
• Respond promptly to call centre calls in a professional Definition: Commits to achieving and maintaining high-quality results and provides a prompt, suitable and personalised Definition: Able to achieve pre-assigned quota of calls in set parameters
• Behavioural Indicators:

  ---

   share this job on whatsapp

Javascript Full Stack Developer Midrand NEW

 E-merge It Recruitment

Midrand

 1424640

and review codes of team members in line with quality and delivery requirements. If you want to join line with quality and delivery requirements Review code of team members in line with quality and delivery delivery requirements Ability and willingness to coach and give training to fellow colleagues and users when ability. Contact Garth on garthze-merge .co .za or call him on 011 463 3633 to discuss this and other opportunities

 share this job on whatsapp

Sr Engineer-decoder Ui Dev Lead

Randburg

 Negotiable

headend software components.

It Service Desk Analyst Johannesburg

 Talenco Recruitment Specialists

Johannesburg

OS and software related issues Competent in call centre management tools Matric National Diploma: Information

 share this job on whatsapp

Team Leader Operations Roodepoort

 Afrocentric Group

Roodepoort

implemented in a manner that supports operational quality and meets the defined departmental priorities Communicate objectives Provide appropriate staff development, coaching and mentoring and retain skilled and engaged employees improvements. -Manage the implementation of the Quality Management Framework with adherence to standards by the business, monitor and improve -Perform quality evaluations for team members and peer to peer reviews growth by focusing on their strengths and styles -Coach and enable team to maximise their potential -Empower

 share this job on whatsapp

Senior Sql Developer Randburg

 One-click Recruitment Pty Ltd

Randburg

operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and

 share this job on whatsapp

Sql Developer Cresta . Hybrid (3 Days Remote 2 Days Office) NEW

 Computer Experts Personnel

South Africa

 60-50k pm

not limited to: Business Manager: Management of Quality standards by ensuring that report content is accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate not limited to: Business Manager: Management of Quality standards by ensuring that report content is accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate assist in creating collections strategies for the call centre. Provide insight on performance through accurate

 share this job on whatsapp

It & Systems Administrator; Desktop Support; Facilities

Johannesburg

 Monthly

application support NetSurIT Cloud operation security centre)
Computer builds (standard company build policies)
Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre
Support users across the branch network via Information
Record and analyse IT calls logged & determine patterns to pro-actively

 share this job on whatsapp

Administrator Support Jhb - Northern Suburbs

 Ultra Personnel : Pharmaceutical, Insurance, Engineering

North Johannesburg

application support NetSurIT Cloud operation security centre) Computer builds (standard company build policies) offices across SA (remote configuration) Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security centre Support users across the branch network via phone phones) Management Information Record and analyse IT calls logged & determine patterns to pro-actively

 share this job on whatsapp

Assistance Support Manager

 Adapt It Ltd

Midrand

is the escalation point for support supervisors. Coach agents/technical staff when problem areas are identified incident/escalation does not occur again. • Monitor calls in the queue and ensure the phone status is set Knowledge of Microsoft Products DESIRED SKILLS AND QUALITIES • Demonstrate aptitude or competence for assigned

 share this job on whatsapp