Description:JOB PURPOSE
The Lead CRM is responsible for overseeing the implementation
strategic use of the Customer Relationship Management (CRM) system to enhance customer engagement, sales effectiveness
processes. This role plays a critical part in driving CRM strategy and maximizing the value of customer data
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CRM Strategy and Roadmap
Join Our Client's Team as a CRM Commercial Data Analyst Our client, a leading global hygiene and health health company, is excited to welcome a CRM Commercial Data Analyst to their team in Johannesburg. In this leading, directing, & developing the respective CRM & CA organization structure, team, & performance the value of launched solutions and tools Support CRM utilization, engagement and value for sales & working within CRM and related processes across designated region/countries. Co-develop CRM tools &
company requirements.3. CRM Utilisation:
established comapny requires well spoken and presentable CRM • Contract Management: Loading of new clients and Client details on all Systems (Pastel, RMS, RPX, CRM) • Customer Care (after sales service): Client queries;
management, administration and communication for the CRM department in the warehouse and logistics services volumes, revenue, complaints etc. Produce required CRM weekly, month end, annual and other strategic reports reports timeously for stakeholders of the CRM department. Proactively identify area where the organization departments to ensure data is accurate to meet the CRM departments reporting and intelligence requirements to ensure efficiency and effectiveness within the CRM department. Processes are to be aligned to company
management, administration and communication for the CRM department in the warehouse and logistics services volumes, revenue, complaints etc. Produce required CRM weekly, month end, annual and other strategic reports reports timeously for stakeholders of the CRM department. Proactively identify area where the organization departments to ensure data is accurate to meet the CRM departments reporting and intelligence requirements to ensure efficiency and effectiveness within the CRM department. Processes are to be aligned to company
CRM Maintenance:
Maintain and administer the Salesforce / CRM platform.
CRM records.
Ensure data integrity and cleanliness within the CRM database.
Monitor
/>Monitor and analyze CRM usage and performance to identify areas of improvement.
Skills
Office Suite (Word, Excel, PowerPoint) and Salesforce CRM software.
Attention to detail and problem-solving
established comapny requires well spoken and presentable CRM • Contract Management: Loading of new clients and Client details on all Systems (Pastel, RMS, RPX, CRM) • Customer Care (after sales service): Client queries;
IT Solutions Sales Consultant with expertise in CRM systems, SaaS offerings, and a strong background opportunities within the IT solutions market, focusing on CRM systems and SaaS offerings. - Collaborate with clients of success in IT solutions sales, with a focus on CRM systems, SaaS, and software development-related services - Strong technical acumen and familiarity with CRM platforms (e.g., Salesforce, Microsoft Dynamics, for custom software solutions. - Certifications in CRM systems or SaaS platforms. - Knowledge of industry-specific
IT Solutions Sales Consultant with expertise in CRM systems, SaaS offerings, and a strong background opportunities within the IT solutions market, focusing on CRM systems and SaaS offerings. - Collaborate with clients of success in IT solutions sales, with a focus on CRM systems, SaaS, and software development-related services - Strong technical acumen and familiarity with CRM platforms (e.g., Salesforce, Microsoft Dynamics, for custom software solutions. - Certifications in CRM systems or SaaS platforms. - Knowledge of industry-specific